Holix Platform — Terms of Service

1. What Holix is — and is not

Holix provides software: a multi-tenant platform that lets an Owner publish listings, take bookings, and accept payments from guests. Holix is a technology provider only. Card payments are processed by Stripe on the Owner’s own Stripe account; Holix is not a payment processor, a payment facilitator, an acquirer, or a money transmitter, and does not take custody of guest funds at any point.

Holix is not the merchant of record, is not the seller of any stay or service, and is not a party to the contract between an Owner and a guest. The booking is a direct agreement between the guest and the Owner. Holix is not responsible for listings, pricing, taxes, availability, the quality or legality of any stay, or disputes between an Owner and a guest.

2. Payments and fees

Payments are processed by Stripe through Stripe Connect. Each guest payment is charged directly on the Owner’s own Stripe connected account, so the funds never pass through a Holix account. The Owner is the merchant of record for every transaction on its booking site. Payouts from that account to the Owner’s bank are made by Stripe, on the payout schedule that applies to the Owner’s Stripe account; Holix does not control that schedule and does not release, hold, or delay the Owner’s funds.

Holix charges a platform application fee on processed transactions, disclosed at onboarding. Stripe separately charges its own processing fees, which Stripe collects from the Owner’s connected account at Stripe’s then-current rates; those fees are set by Stripe, not by Holix, and are not included in the Holix fee. The Owner is responsible for its own pricing, refunds, chargebacks, taxes, and compliance with Stripe’s applicable terms.

3. Owner responsibilities

The Owner is solely responsible for: the accuracy and legality of its listings and content; honoring its published cancellation and refund policies; collecting and remitting any applicable taxes; complying with all laws applicable to its business and location; and acting as the data controller for its guests’ personal data (see the Privacy Policy).

The Owner must not use the Platform for unlawful, deceptive, or prohibited activity, and must keep its account credentials secure.

4. Acceptable use

You may not misuse the Platform, attempt to access it in unauthorized ways, interfere with its operation, or use it to violate the rights of others or any law. Holix may suspend or terminate access for violations.

5. Limitation of liability

To the maximum extent permitted by law, Holix provides the Platform "as is" and disclaims warranties not expressly stated. Holix is not liable for indirect, incidental, or consequential damages, or for losses arising from a booking, an Owner’s acts or omissions, a guest’s conduct, or third-party services (including Stripe).

Nothing here limits liability that cannot be limited by applicable law.

6. Indemnification

The Owner agrees to indemnify and hold Holix harmless from claims, damages, and expenses arising out of the Owner’s use of the Platform, its bookings, its content, or its breach of these Terms.

7. Termination

Either party may terminate the relationship as described at onboarding or in the account settings. On termination, the Owner remains responsible for obligations that arose before termination, including in-flight bookings and refunds.

8. Changes to these Terms

Holix may update these Terms. Material changes will be surfaced in the Platform and may require renewed acceptance. The version and date above identify the current edition.